Office 365 Support Engineer
We are currently seeking an experienced Office365 Support Engineer to join our Office365 support team, dedicated to a life science project. Join a team working with a multinational company with the following schedule: 1pm - 10:30pm CET
Location:
Quantori is an international team: we have colleagues who work not only from office but also remotely from all over the world.
Responsibilities:
As an Office365 Support Engineer responsible for assisting internal employees of our client and providing support via Microsoft Teams and ServiceNow, your core responsibilities will include:- User Support: Offer prompt and efficient support to internal users encountering Office365-related issues via various channels, including Microsoft Teams and ServiceNow.
- Issue Resolution: Diagnose and troubleshoot technical issues within the Office365 environment, addressing problems related to SharePoint, Office365 Administration, Teams, and Azure AD.
- Documentation: Maintain comprehensive documentation of Office365 configuration, processes, and issue resolutions for reference and knowledge sharing.
- Daily Team Meetings: Actively participate in daily team meetings to stay informed on internal company IT policy changes, share updates on support activities, and foster effective communication within the team.
- Educate Users: Offer user training and guidance regarding Office365 applications.
What we expect:
- 2 to 4 years of hands-on experience with Office365 administration and support.
- Proficient with SharePoint, OneDrive, Exchange, Teams, and Azure Active Directory.
- Experienced with SharePoint site migration.
- Experienced with PowerShell scripting.
- Strong investigation and diagnostic abilities.
- Excellent communication and user training skills.
- Excellent written and verbal skills in English (upper-intermediate or higher).
Nice to have:
- Familiarity with Life Sciences.
- Knowledge of ServiceNow and experience in it would be an advantage.
- Hands-on experience with PowerApps to create custom business apps within Office365.
- Experience with ServiceNow for seamless integration with Office365.
- Good understanding of ITIL processes.
We offer:
- Competitive compensation
- Remote or office work
- Flexible working hours
- Healthcare benefits: medical insurance and paid sick leave
- Continuous education, mentoring, and professional development programs
- A team with an excellent tech expertise
- Certifications paid by the company
If you don't see an open position that suits your skills stack and/or professional background but you are interested in working with us — please send your CV to career@quantori.com. We will try to find something special and interesting for you!